BUSINESS TO CONSUMER – ONLINE (OFF PREMISES) – SUPPLY OF GOODS, SERVICES AND DIGITAL SERVICES
1.1These are the terms and conditions on which we supply products to you, whether these are goods, services or digital content.
Please read these terms carefully before you submit your order to us. These terms tell you who we are, how we will provide products to you, how you and we may change or end the contract, what to do if there is a problem and other important information. If you think that there is a mistake in these terms, please contact us to discuss.
2.Information about us and how to contact us
2.1We are Rachel Bloomfield Coaching a [company registered] in England and Wales [Our company registration number is  and our registered office is at Devonshire Business Centre, Works Road, Letchworth, SG6 1GJ
You can contact us by telephoning our customer service team at 07876744625 or by writing to us at firstname.lastname@example.org.
2.2If we have to contact you we will do so by telephone or by writing to you at the email address or postal address you provided to us in your order.
When we use the words "writing" or "written" in these terms, this includes emails.
3.Our contract with you
3.1Our acceptance of your order will take place when we email you to accept it, at which point a contract will come into existence between you and us.
If we are unable to accept your order, we will inform you of this and will not charge you for the product. This might be because the product is out of stock, because of unexpected limits on our resources which we could not reasonably plan for, because we have identified an error in the price or description of the product or because we are unable to meet a delivery deadline you have specified.
3.2We will assign an order number to your order and tell you what it is when we accept your order. It will help us if you can tell us the order number whenever you contact us about your order.
4.1The images of the products on our website are for illustrative purposes only. Although we have made every effort to display the colours accurately, we cannot guarantee that a device's display of the colours accurately reflects the colour of the products. Your product may vary slightly from those images.
You must not sell or distribute any digital products purchased to third parties, whether for monetary payment or otherwise.
5.Your rights to make changes
If you wish to make a change to the product you have ordered please contact us. We will let you know if the change is possible. If it is possible we will let you know about any changes to the price of the product, the timing of supply or anything else which would be necessary as a result of your requested change and ask you to confirm whether you wish to go ahead with the change. If we cannot make the change or the consequences of making the change are unacceptable to you, you may want to end the contract (see clause 8).
6.Our rights to make changes
6.1We may change the product to reflect changes in relevant laws and regulatory requirements and to implement minor technical adjustments and improvements. These changes will not affect your use of the product.
In addition, we may make changes to these terms or the product, but if we do so we will notify you and you may then contact us to end the contract before the changes take effect and receive a refund for any products paid for but not received.
7.Providing the products
7.1The costs of delivery will be as displayed to you on our website.
During the order process we will let you know when we will provide the products to you.
(a)If the products are goods we will deliver them to you as soon as reasonably possible. We will contact you with an estimated delivery date.
We will begin the services on the date agreed with you during the order process.
(b)If the products are ongoing services or a subscription to receive goods or digital content. We will supply the services, goods or digital content to you until either the services are completed or the subscription expires (if applicable) or you end the contract as described in clause 8 or we end the contract by written notice to you as described in clause 10.
7.2If our supply of the products is delayed by an event outside our control then we will contact you as soon as possible to let you know and we will take steps to minimise the effect of the delay. Provided we do this we will not be liable for delays caused by the event, but if there is a risk of substantial delay you may contact us to end the contract and receive a refund for any products you have paid for but not received.
We may have to suspend the supply of a product to:
(a)Deal with technical problems or make minor technical changes;
Update the product to reflect changes in relevant laws and regulatory requirements;
(b)Make changes to the product as requested by you or notified by us to you (see clause 6).
7.3We will contact you in advance to tell you we will be suspending supply of the product, unless the problem is urgent or an emergency. If we have to suspend the product for longer than 3 months you may contact us to end the contract for a product and we will refund any sums you have paid in advance for the product in respect of the period after you end the contract.
If you do not pay us for the products when you are supposed to (see clause 12.4) and you still do not make payment within 7 days of us reminding you that payment is due, we may suspend supply of the products until you have paid us the outstanding amounts. As well as suspending the products we can also charge you interest on your overdue payments (see clause 12.5).
8.Your rights to end the contract
8.1Your rights when you end the contract will depend on what you have bought, whether there is anything wrong with it, how we are performing and when you decide to end the contract:
(a)If what you have bought is faulty or misdescribed you may have a legal right to end the contract (or to get the product repaired or replaced or a service re-performed or to get some or all of your money back), see clause 11;
If you want to end the contract because of something we have done or have told you we are going to do, see clause 8.2;
(b)If you have just changed your mind about the product, see clause 8.3. You may be able to get a refund if you are within the cooling-off period, but this may be subject to deductions and you will have to pay the costs of return of any goods;
In all other cases (if we are not at fault and there is no right to change your mind), see clause 8.6.
8.2If you are ending a contract for a reason set out at (a) to (e) below the contract will end immediately and we will refund you in full for any products which have not been provided. The reasons are:
(a)We have told you about an upcoming change to the product or these terms which you do not agree to (see clause 6.2);
We have told you about an error in the price or description of the product you have ordered and you do not wish to proceed;
(b)There is a risk that supply of the products may be significantly delayed because of events outside our control;
We have suspended supply of the products for technical reasons, or notify you we are going to suspend them for technical reasons, in each case for a period of more than 3 months; or
(c)You have a legal right to end the contract because of something we have done wrong.
8.3For most products bought online you have a legal right to change your mind within 14 days and receive a refund. These rights, under the Consumer Contracts Regulations 2013, are explained in more detail in these terms.
You do not have a right to change your mind in respect of:
(a)Items made to your specifications or which are clearly personalised;
Services, once these have been completed, even if the cancellation period is still running;
(b)Products sealed for health protection or hygiene purposes, once these have been unsealed after you receive them;
Sealed audio or sealed video recordings or sealed computer software, once these products are unsealed after you receive them; and
(c)Any products which become mixed inseparably with other items after their delivery.
8.4How long you have depends on what you have ordered and how it is delivered.
(a)If you have bought services, you have 14 days after the day we contact you to confirm we accept your order. However, once we have completed the services you cannot change your mind, even if the period is still running. If you cancel after we have started the services, you must pay us for the services provided up until the time you tell us that you have changed your mind.
(b)If you have bought goods, you have 14 days after the day you (or someone you nominate) receives the goods, unless:
(i)Your goods are split into several deliveries over different days. In this case you have until 14 days after the day you receive the last delivery to change your mind about the goods.
(c) For Digital products, you have 30 days in which to let us know of any damage/fault with the product and return to us for a replacement or full refund. After 30 days, we will repair or replace any faulty digital product and should the attempt at a repair or replacement be unsuccessful, then you are entitled to claim a refund or a price reduction if you wish to keep the product.
Your goods are for regular delivery over a set period, you have until 14 days after the day you receive the first delivery of the goods.
8.5Even if we are not at fault and you do not have a right to change your mind (see clause 8.1), you can still end the contract before it is completed, but you may have to pay us compensation. A contract for goods is completed when the product is delivered and paid for. A contract for services is completed when we have finished providing the services and you have paid for them. If you want to end a contract before it is completed where we are not at fault and you have not changed your mind, just contact us to let us know. The contract will end immediately and we will refund any sums paid by you for products not provided but we may deduct from that refund (or, if you have not made an advance payment, charge you) reasonable compensation for the net costs we will incur as a result of your ending the contract.
9.How to end the contract with us (including if you have changed your mind)
9.1To end the contract with us, please let us know by doing one of the following:
(a)Phone or email: Call customer services on 07876744625or email us at email@example.com. Please provide your name, home address, details of the order and, where available, your phone number and email address.
By post: Simply write to us at Rachel Bloomfield Coaching, Devonshire Business Centre, Works Road, Letchworth, Herts, SG6 1GJ, including details of what you bought, when you ordered or received it and your name and address.
9.2If you end the contract for any reason after products have been dispatched to you or you have received them, you must return them to us. You must either return the goods in person to where you bought them, post them back to us at the address above or (if they are not suitable for posting) allow us to collect them from you. Please call customer services on 07876744625 or email us at firstname.lastname@example.org for a return label or to arrange collection. If you are exercising your right to change your mind you must send off the goods within 14 days of telling us you wish to end the contract.
We will pay the costs of return:
(a)If the products are faulty or misdescribed;
If you are ending the contract because we have told you of an upcoming change to the product or these terms, an error in pricing or description, a delay in delivery due to events outside our control or because you have a legal right to do so as a result of something we have done wrong; or
(b)If you are exercising your right to change your mind within the cooling off period.
In all other circumstances, you must pay the costs of return.